Policies

Privacy Policy

Disclaimer

Modern Match Lingerie Inc (“Modern Match”, “Modern Match Lingerie”, and/or “Modern Match Inc”) collects important customer information in an effort to enhance and personalize your shopping experience. This information allows us to communicate with our customers about our products, services and promotions.

The privacy policy (the “Privacy Policy”) described below covers the entire Modern Match Lingerie website (“the Site,” “we,” “us,” or “our”). Phrases such as “you,” “your” and other similar expressions refer to our customers, or the specific users of this Site. By visiting and using the Site, you accept the practices described in this Privacy Policy.

Collected Information

When you place an order, submit your account information or participate in Modern Match Lingerie promotions or surveys, our Site collects your personal information such as your name, e-mail address, mailing address and payment information (credit card numbers and banking accounts). Modern Match Lingerie will use your information collected online to process and fulfill your order. Additionally, your e-mail address may be collected at various points within the Site (including when you place an order with us) so that we can send you any necessary e-mail messages related to your order, such as order and shipping confirmations.

In addition, we maintain a record of your purchase history, product interests, and whatever other membership details that might enable us to improve your shopping experience. Analytics such as Site use and traffic patterns are also considered to help us improve the design of our website, the products we make and exclusive services we offer. At Modern Match Lingerie, we understand and recognize that we must maintain and use customer information responsibly.

Please note: You are not required to submit any information to our Site. However, without providing the requested information, you may be unable to access certain features of our Site, including viewing our showroom, placing an order or logging into any other Modern Match Lingerie membership-related services. 

Additional Means of Obtaining Information

Cookies

As you navigate our site, your preferences are remembered through the temporary use of “session” cookies. Cookies enable our systems to gather information about your browser as well as monitor the navigational patterns you take while browsing the site. We may also use technologies such as our own cookies to provide you with enhanced online display advertising tailored to your interests. Site users have the option to accept or disable cookies at any time through their browsers. If you choose to disable your cookies, your user experience may be limited.

Information Sharing with Outside Parties 

Modern Match Lingerie will never rent or sell your e-mail address. We do not share credit card information with third parties except for the purpose of processing your order payment and as required by law. If for any reason you choose to access a third party website linked to our Site, you do so at your own risk. We are not held responsible for how these outside parties collect, use, protect or disclose the information you provide them.

Age Requirement

Modernmatchlingerie.com is intended for users who are 18 years of age and older. If you are under the age of 18, you are not permitted to submit any personal information to us.

Security

We employ top physical, electronic, and administrative safety measures to assist us in protecting your personal information and credit card data. These safeguards help us to prevent fraud and unauthorized access as well as maintain data accuracy. In addition, we use professionally reasonable efforts to block access to your personal information from Modern Match Lingerie employees and corporate partners to ensure your personal information is always kept safe.

Modification of Policies

It is at our sole discretion that Modern Match Lingerie may modify this Privacy Policy to better serve our customers. Please check back often to review any new modifications that have been made.

Summary

Modern Match Lingerie takes your privacy seriously. When connecting with us, we want our customers to feel confident that their personal information and credit card data is protected. Just as we are dedicated to bringing you the very best products, we are equally committed to providing our customers with a safe and secure shopping experience. The personal information we collect from our Site helps us better understand the interests of our audience in an ongoing effort to bring you improved service.

If you have questions or suggestions regarding our privacy standards please email info@modermatchlingerie.ca

Shipping Policy

Free shipping on all US and Canadian orders $150+ (Before duty and taxes)

When you submit an order, we will make all diligent efforts to get your merchandise out to you in a timely manner. Please note once your order ships, no changes can be made to a shipping address.

We ship via UPS, USPS, Canada Post and FedEx; for standard shipping, please allow 4-10 business days for delivery, excluding holidays. If an item is out of stock at the time you place your order, we will notify you as quickly as possible.

In a hurry?

For your convenience, we can expedite your order at your expense for 2-3 business days delivery, excluding holidays.

Processing

Orders are processed and shipped during business days (holidays excluded).

International shipments

All International orders are subject to a flat rate of $30.00. We ship our packages via USPS and delivery can take to 2-3 weeks. All applicable taxes and duties are the responsibility of the customer. Shipping charges are non-refundable if the package is refused.

Taxes

Local taxes, if applicable, will be added to your order.

Returns + Exchanges

Click here to request a refund or exchange.

Return Policy and Process

All full-priced items are eligible for return within 21 days of the original purchase date from a courier of your choice. Given the delicate nature of what we sell, items must be unworn, unwashed, undamaged, with tags attached and in original packaging to proceed with a return. Our items go directly on skin so please refrain from trying on with self-tanner, lotion, oil or fragrance on your skin. When it comes to something delicate, best to play it clean until you’re 100% sure you’re keeping it – for all of our sakes

To initiate a return, please email info@modernmatchlingerie.ca

If you’d like to exchange an item for a different size or color, we offer direct exchanges with complimentary shipping. If you’d like to exchange an item for a different style from the collection, we’ll process your return as a store credit to be used toward the new item(s). If you’d like a refund back to your original payment method, we deduct $5 from your refund to cover shipping and restocking.

Please note, 

  • Exchanges, store credits and/or refunds will be issued only after returned goods have been received and inspected by our warehouse to confirm they meet our return-eligible criteria above.
  • Store credit requests are free to process and issued electronically; credits do not expire and can be used toward anything on our site.
  • Please allow up to 10 business days to receive and process your return request after your return package has been shipped.
  • While we try our best, direct exchange requests are not guaranteed because our stock is limited.
  • If you’re exchanging part of a subscription, the item will be exchanged with the same or equal value of item. If that item is no longer available, Modern Match will refund the item’s subscription price, not the standard full price of the item.
  • If you’re returning an item purchased with a discount code, your refund will reflect the item’s proportionally discounted price, not the standard full price of the item.
  • Items purchased in the context of a sale (online or offline) are considered final sale and are not eligible for return.
  • Damaged returns and returns sent back without prior authorization will be returned to sender.

Can I return an internationally shipped order?

Yes, international orders are eligible to return through the mail courier of your choice. International customers are responsible for returns shipping fees and obtaining a tracking number for your shipment – unfortunately, lost shipments will not be refunded or credited. Also, any duties and taxes paid are nonrefundable.

To obtain a Return Authorization for your international order, please email info@modernmatchlingerie.ca and then please mail your returns to:

attn: Modern Match Lingerie Returns
3025 Bona Dea Drive
Prince George, BC, V2N5L1

Items purchased through third party retails are only returnable through their platform.

Questions?

Email us at info@modernmatchlingirie.ca